Frequently Asked Questions
Answers to common questions about កីឡដ្ឋាន.
01 Is កីឡដ្ឋាន licensed and regulated, and which authority oversees it?
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Yes - កីឡដ្ឋាន operates under a gaming licence issued by the Curaçao eGaming Authority. The licence requires the site to comply with strict anti-money-laundering (AML) rules, fair-game testing and player-fund segregation. You can verify the current licence number on the regulator's public register.
02 What documents does កីឡដ្ឋាន require for identity verification before I can withdraw funds?
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To comply with Know-Your-Customer (KYC) rules, កីឡដ្ឋាន asks for a clear copy of a government-issued photo ID (passport, driver's licence or national ID), a recent utility bill or bank statement showing your name and address, and if you used a credit card, a blurred photo of the card front showing the last four digits. The documents are usually reviewed within 24 hours, after which withdrawals are unlocked.
03 Does the welcome bonus at កីឡដ្ឋាន come with wagering requirements, and how many times must I playthrough before cashing out?
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The first-time deposit bonus is a 100% match up to $200, but it carries a 35x wagering requirement on the bonus amount only. You have 30 days from the moment you claim the offer to meet the playthrough; any remaining bonus funds are forfeited after that window. Only bets placed at odds of 1.50 or higher count toward the requirement.
04 What payment methods are accepted at កីឡដ្ឋាន, and what are the minimum deposit and withdrawal limits?
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You can fund your account with Visa, Mastercard, Skrill, Neteller, ecoPayz, and direct bank transfer, as well as Bitcoin, Ethereum and USDT with no maximum. The minimum deposit is $10 (or equivalent in your currency) and the minimum withdrawal is $20. Cash-out limits are $5,000 per transaction and $20,000 per month; e-wallet withdrawals usually arrive within 24 hours while card and bank transfers take 3-5 business days.
05 How can I set a deposit limit or self-exclusion on my កីឡដ្ឋាន account?
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Inside the Responsible Gaming section of your account settings you can set daily, weekly or monthly deposit caps, loss limits and wagering ceilings. Self-exclusion is available for 24 hours, 7 days, 30 days or up to six months, during which you cannot log in or receive promotional emails. Once the chosen period expires your account is automatically reactivated, but you can request an extension at any time.
06 What should I do if I disagree with a bet settlement on កីឡដ្ឋាន?
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If you think a bet was settled incorrectly, open a support ticket within 14 days of the event, quoting the bet-ID and the relevant market. The betting-operations team will cross-check the official source (e.g., the league or feed provider) and respond within 48 hours. If the error is confirmed, the stake will be re-credited or the settlement adjusted; otherwise you'll receive a detailed explanation of the result.